How Custom Orders Work
To order your very own personalized instrument by Evil Evil, send us an order request through our instrument pages. Be sure to look through our custom options and FAQ pages first, we are open to some but not all custom mods. Once all order details are finalized you will receive an invoice for a non-refundable deposit equal to 1/4 the total price. This is the first of four payments invoiced over the duration of the build. The custom build will begin once your deposit is received and will be shipped upon completion and confirmation of your final payment. Your instrument will be shipped to you with a complementary MONO Creators TSA approved gig bag.
Upon the receipt of your invoice you will have the opportunity to verify the details of your custom build. Invoices will provide any additional up-charges that correspond to alternative custom requests (if any), an estimated time for delivery, & shipping fees etc. At this point, if dissatisfied with pricing or build time, you can choose not to continue with the order.
After the initial 25% deposit is made your build will be secured and materials will have been committed, therefore Evil Evil will not be able to refund this deposit, no exceptions. If for any reason you need to cancel the build, you will no longer be required to make further payments.
At Evil Evil, we take our builds extremely seriously, doing our best to achieve the ideal aesthetic and tone for each and every one.
We’re confident that you will be happy with your guitar, however, in the event that the instrument is received with major manufacturing defects as a result of a manufacturing or assembly error, you will have 7 days after receiving your instrument to issue a claim for a refund excluding the initial deposit. Items must be returned in the same condition as it was received including all original packaging. Buyer assumes responsibility for all return shipping costs unless the instrument received is faulty. Additionally, Evil Evil reserves the sole right to repair any faulty parts and/or address any and all manufacturing errors in our facility.
Refunds will be issued within 30 days.